Tango.info Amazon.com Affiliate Program

Overview

This page documents how Amazon.com assists with getting into an Amazon Associates Account if the password has been lost.

• Names of support staff have been changed.
• example.com is used instead of another address.

2013-12-31 a

You are now connected to Pablo from Amazon.com

Me:I got an email regarding payment options, sent to
com.amazon@example.com, but I cannot login, forgot password.

Pablo:Hello, my name is Pablo. I will be happy to assist you.
Before I look into your account, I need to verify that you're the
account holder. Can you tell me the name on your account, your e-mail
address, and your billing address, please?

Me:One mistake by me. I can login as com.amazon@example.com, but
the primary email is amazon@example.com. The ID is tangoinfo-20.

Pablo:Can you tell me the name on your account,

Me:Tobias Conradi?

Pablo:Thank you for the information.
Should I send a password reset link ?

Me:It is all about the affiliate account(s). Yes, reset would be nice.
Or correctly "Associates Account"

Pablo:Sure, Please provide me a minute or two while I send a password
reset link .
Thank you for waiting.
I have sent a password reset link.
Is there anything else I can do for you today?

Me:I need it for amazon@example.com
Not com.amazon@example.com
It is confusing that payment info request was sent to
com.amazon@example.com, but com.amazon@example.com is not
the primary address.
I need access with the primary address.

Pablo:Please provide me a minute while I check this.'
Tobias, I could see that the email listed on your account is
com.amazon@example.com.

Me:If I go to
https://affiliate-program.amazon.com/gp/associates/network/your-account/manage-users.html
Invited Users
E-mail Address
tc@example.com
Manage Account Users
Only the primary account user can manage account users.
Current Users
Primary E-mail Address
amazon@example.com
...
All E-mail Addresses
com.amazon@example.com

Pablo:I won't be able to send a password reset link to
amazon@example.com, however you could change a email address
listed on your account.

Me:No I cannot. See "Only the primary account user can manage account users."
But I cannot login with the primary account address.

Pablo:Tobias, Please provide me a minute while I check this.
Visit Your Account (www.amazon.com/your-account) and click "Change
Account Settings" in the Settings section. You'll be able to use the
"Edit" button to update your information including email address.

Me:No I cannot. Since I cannot login as the primary account and "Only
the primary account user can manage account users."

Pablo:Tobias, Could you provide me your contact number, so that I
could arrange a call back, so that the concern could be resolved fast.

Me:I would prefer chat and email, so that everything said is well documented.

Pablo:Tobias, We won't be able to resolve the concern in chat, since
we won't be able to discuss secure information in chat.

Me:At the end I want tc@example.com to be the primary address.
But I think if I have access as amazon@example.com I could
manage that.
And via phone secure information would be exchanged?
For some non-US affiliate programs I already changed the primary
address during the last 48 h.

Pablo:Tobias, I understood your concern, however if you could provide
me the contact number, so that I could arrange a call back for the
speedy resolution.

Me:+49 [removed]

Pablo:Tobias, I am sorry for the confusion.

Me:I think it should be escalated to some teach department. It is really a pain.
There are ca. 10 local affiliate programs, already with FR, UK, IT, ES
I have problems with accessing my accounts.

Pablo:Tobias, I am sorry for the inconvenience however I won't be
able to arrange a call back to the international numbers.
Tobias, Thank you for waiting.

Me:I meant tech department, not teach department.

Pablo:I'll fill up the form with the associates department, and
they'll be resolving your concern in 24 hours.
Please provide me a minute or two while I fill up the form.
I'm sorry to keep you waiting. I'll just be a moment longer.

Me:Fine with me. Especially if it improves the description of the problem.

Pablo:Tobias, Thank you for waiting.
I have filled for the form regarding your concern, and your concern
should be resolved in 24 hours.

Me:Thank you. Have a nice day.

Pablo:Have a pleasant day.Thanks for contacting Amazon, we hope to
see you soon.
Happy New Year !

Me:Thank you. Happy New Year to you!

2013-12-31 b

Email from Amazone.com:

Hello, 

I checked and see that our previous correspondence with you via phone. 
Unfortunately I wasn't able to find the required information from the 
conversation you had in phone. 

In this case, we would appreciate if you can elaborate your inquiry and 
provide more specific information to help us serve you better. 

Please visit the following link to provide the information we requested: 

http://www.amazon.com/contact-us 


When we receive an email from you using the form above, we will assist you 
as soon as possible. If you'd rather call us for help, here are our customer 
service phone numbers: 

- U.S. and Canada: 1-866-216-1072 
- International: 1-206-266-2992 

We're available 24 hours a day, 7 days a week. 

I'm sorry I wasn't able to assist you right away. We'll get back to you as 
soon as we have the above information. 

Thank you for your patience and understanding. We look forward to assisting 
you.

Best regards,
Herbert
Thank you.
Amazon.com

2014-01-01

Email to Amazone.com:

I had no phone call with Amazon.com.

2014-01-02

Chat starting ca. 19:15

You are now connected to Alfredo from Amazon.com

Me:I need access to the Amazon.com associates account tangoinfo-20 using the 
primary address amazon@example.com. 
On 2013-12-31 I was promised resolution within 24 h.
It is now 2014-01-02.

Alfredo:Hi, this is Alfredo. I'll be happy to assist you.
I'm so sorry that this happened, but don't worry, I'm here to help you!
I'll be glad to help you out on this, but first I'll need to go through a 
quick security check. Can you please provide me with the name, e-mail, and 
full billing address associated to your Amazon.com account?

Me:I am correcting myself, it was said "should be resolved in 24 hours".
The name I typed when starting the chat. The email I typed when starting the 
chat. I am not aware of a billing address since I don't receive bills by 
amazon.com.

Alfredo:Please give me a minute to check your account.
Can you describe what is the issue you are having?

Me:Don't you have a log of the problem? I had a chat yesterday.

Alfredo:No I really don't see that chat

Me:I forgot my password.

Alfredo:do you have access to your e-mail?

Me:That is not the issue. I only don't have the password for the Amazon.com 
associates account tangoinfo-20 using the primary address amazon@example.com.
So, yes, I have access to all my email addresses.

Alfredo:Ok let me check
Are you a third party seller?

Me:No.

Alfredo:What is "tangoinfo-20", can you explain a little more?

Me:The ID for the Amazon.com associates account that I want to have access 
with the primary email address.

Alfredo:ok
one minute please
So, are you part of the Amazon associate program?

Me:Yes.

Alfredo:ok
Let me connect you to a member of our Amazon Associate Program team. 
It will only take a moment.

Chat ending with that person at 19:43, then continuing.

At first the support person did insist on me giving her my billing address. I told her that I am not aware of such an address. She said it is needed for security. The I asked her where I can find it. She said "in your account". Then I said: "OK. I will give it to you, but first you give me my password."

She: "We don't have access to that."

Me: "Me neither." (That's why I contacted Amazon.com some days ago ;-))

After some time a password reset for amazon@example.com was send. Log-in using the browser where another account was logged in failed. Using another browser it was finally possible to get access as the primary user.

All other email address than tc@example.com were deleted from within the account.

2014-01-03

8:00 - Amazon.com sends an email to com.amazon@example.com .

This e-mail was sent to com.amazon@example.com

Please note that you must use this e-mail address to access your 
account in Associates Central or when contacting Associates Customer Service. 

If I try to log in with that email address - for which I had the password all the time, and had no problem to log-in, it now says "The e-mail address and password you are using are not connected to an Associates account."